Ok, you want WinXP support from me?

Posted by JohnP 01/16/2008 at 23:24

Here’s what you need to do before you call me.
VNC Method required for XP Home

  1. Install UltraVNC
  2. Forward your router ports for 5800, 5900-5901 to the PC to be helped
  3. Open PC firewall ports for 5800, 5900-5901
  4. Start the VNC Service (Start—>Programs—>Admin Tools—>Services)
  5. Set a VNC password and tell me what it is
  6. Connect to my web server so I can see what IP address you’re coming from.
  7. Call me and watch as I troubleshoot your PC.

Remote Adminstration Method
Alternatively, if you have WinXP Pro (only) – enable "Remote Administration". How to do this should be in the online help. Follow the firewall port forwarding instructions for your router. Open port 3389 – the RDP port. I’ll need a login on the machine.